Terms and Conditions
These Terms & Conditions are designed to ensure there is no confusion about what our service includes and excludes. If you are unclear about any element, please contact us.
Where we use the words ‘You’ or ‘Your’ it means the customer. ‘We’, ‘Us’ or ‘Our’ means Your Man With A Van.
By making a booking with Your Man With A Van you are accepting the following Terms and Conditions of our service.
1. Customer’s Responsibilities
a) It is the customer’s responsibility to ensure that there is a space available for the vehicle(s) at both the collection and delivery addresses. If a parking ticket is issued as a result of a space not being available then it will be the customer’s responsibility to pay the fine to the driver at the end of job. Any parking meter costs incurred due to a free parking space not being made available are to be met by the customer.
b) It is the customer’s responsibility to ensure their belongings are properly packed. We do not accept responsibility for damage or breakage caused by poor packing. Delicate or fragile items must be adequately packed or protected by the customer- we only carry blankets for general protection while in transit. Insurance rights may be invalidated if the items are not fit for transit.
c) The customer must ensure that all items are dismantled prior to our arrival, unless We have been informed of any non-dismantled items at the time of quoting, and we have agreed to dismantle. If we need to dismantle items that we were not made aware of or have not quoted for, additional charges will apply.
d) The customer must ensure that all items will fit out of the old property and into the new property. Although we will always assist where possible, it is not our responsibility and we cannot be responsible for any doors that need to be removed or new entrances to the property.
e) The customer must be present or represented throughout the whole removal.
f) The customer must take all reasonable steps to ensure that nothing is left behind or taken away in error.
g) The customer must empty, defrost completely and clean refrigerators and freezers. We are not responsible for the contents.
a) Our quotation is not a guarantee that we have availability to accept your booking on the date you require. Your booking is not confirmed until you have confirmation from us in writing.
b) The customer must ensure that they provide an accurate list of items that require moving at the time of requesting a quote otherwise additional charges will apply. A couple of boxes extra would not normally cause an issue, however if you have under-estimated your items by more than this or have been misleading about the amount of items you have, then additional charges will apply.
c) The customer must inform us of what floor the properties are on at the time of requesting a quote. If we need to go to a higher floor than declared or if the lift is not working but it was at the time of quoting, this may result in extra time required for our driver/team to walk up and down stairs and delays to our next booking. Extra charges may apply.
d) The customer’s must inform us of any awkward access at the time of requesting a quote. This can include no vehicle access, no parking in close proximity to the property, long corridors, cramped stairways, court yards etc.
e) One man and a Long Wheel Base van will be provided as standard. If you require two or more men or a different size van or vans, this must be requested at the time of quoting so that we can price accordingly. If one man is ordered then appropriate assistance must be provided to load and unload all items. We may also supply a lady and van, or lady & man and van. However we always ensure the appropriate persons are supplied to carry out your job so far as to the details provided by you.
f) By booking with us and therefore entering into this agreement, you guarantee that:
(1) The goods to be removed and/or stored are your own property, or
(2) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
(3) You will provide us with a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if the statement in e (1) or (2) is not true.
g) Quotations are valid for 28 days.
3. Work not included in the quotation
Unless agreed with us in writing, we are not responsible for the following:
a) Disconnecting, re-connecting, dismantling or re-assembling appliances, fixtures, fittings or equipment.
b) Taking up or laying fitted floor coverings or taking down blinds or curtains.
c) Moving items from a loft, unless properly lit and floored and safe access is provided.
d) Dismantling or re-assembling garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes.
e) Moving any item(s) which our team reasonably believe they cannot move safely or the removal of which may damage the item(s) in question or its or their surroundings.
4. Excluded Property
The following items are excluded from this contract and will not be removed:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
b) Items which have potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms and ammunition.
c) Prohibited or stolen goods.
e) Goods which may be likely to encourage vermin, pests or cause infestation.
g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
h) Goods which require government permission or licence for export or import.
Any of the above-listed goods will not be removed by us except with our prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us.
5. Key waiting time
We charge a waiting fee if we are ready to unload outside your new property but do not have access. After the first half hour of waiting, we charge a fee of £20 per man per hour up until the time we gain access.
a) If your collection and/or delivery address is different to that stated at the time of booking, then extra charges may be incurred.
b) If you require additional pickups and/or drop-offs which were not stated and quoted for at the time of booking then extra charges may be incurred.
a) We do our best to arrive promptly at the agreed time, however on occasion due to unforeseen circumstances, we may be delayed, i.e. road closures, traffic, weather, over-run of the previous job. We will always call to inform you of any delay and to re-arrange if need be.
b) We do not accept responsibility for any losses due to unforeseen delays out of our control.
8. Congestion Charge and Tolls
a) If there is a toll charge or the route requires us to go through the Congestion Charge Zone, Your Man With A Van will price the cost within our quote. If the address details change after the quote has been provided, and Congestion/Toll charges are now applicable, the costs are to be met by the customer.
a) All payments are required in advance of your moving date in order to secure your booking, unless otherwise agreed in writing. We cannot hold your booking slot until payment is received, unless otherwise agreed in writing. If we have agreed for payment or part of the payment to be paid on the day of your move, it must be received before unloading commences. You may not withhold any part of the agreed price. We reserve the right to charge interest on any overdue amounts.
a) Our vehicles are insured for Hire and Reward, plus an additional £10,000 Goods in Transit insurance. Any damage must be reported and verified immediately with the driver. We cannot accept responsibility for any alleged damage after the job is complete and payment has been made.
b) Whilst we have Goods in Transit insurance, any claims are subject to £250 excess payable by the customer and will be required in advance to initiate the claim process with our insurance company. Insurance claims can only be validated when an item has been adequately protected, so we always advise to ensure delicate items are protected as we only carry blankets for covering items.
c) Our insurance covers items in transit in our vehicle only. It will not cover any damage which happens inside a property. If you need extra cover for moving, you should contact your insurance company to get appropriate insurance cover.
d) It is the customer’s responsibility to ensure everything is packed properly. We cannot take responsibility for damages or breakages due to items being poorly or incorrectly packed/boxed.
e) Customers are not insured to help move goods in and out of the vehicle. Any person helping with loading or removal of goods from the vehicle does so entirely at their own risk. Akers Services will not be liable for any injuries incurred while loading or removing goods from the vehicle.
f) Customers may travel in the vehicle if there is room, at the driver’s discretion.
11. Cancellations or Postponements
a) If you cancel or postpone your booking, you will be charged depending on the amount of notice given. Our charges are as follows:
– More than 7 working days prior to the date of your booking – no charge
– Between 3 and 7 working days prior to the date of your booking – 50% charge
– Less than 3 working days before the date of your booking – 100% charge.
– If cancellation is with more than 7 days notice and payment has been made, we may make a nominal charge to cover administration costs.
b) We reserve the right upon non-payment of a cancellation charge to register your details with various blacklists and credit reference agencies.
c) Any costs incurred by Akers Services if the route of debt recovery is required for non-payment of invoices, will be added to the final bill owed and are to be met by the customer.
d) We reserve the right to change or cancel any bookings.
For this purpose working days are Monday to Friday excluding public holidays.
12. Sub Contracting
We reserve the right to sub-contract part or all of the work provided for under this Agreement in which case these Terms and Conditions will continue to apply in full.
13. Staff Abuse
Verbal or threatening behaviour will not be tolerated. If our staff are forced to leave a job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.
14. Furniture Assembly & Handyman
a) The customer must ensure that all parts, fittings, and the instructions are present and correct prior to arrival.
b) The customer must ensure that the item once assembled fits into the required room/area.
c) If the item(s) differs to that described/provided at the time of quoting, additional time may be required to assemble and therefore additional costs may be incurred.
e) If being charged an hourly rate, this starts when we arrive and stops once the job is complete.
f) TV wall mounting – If the customer wishes to supply their own bracket, it is their responsibility to ensure that all fittings are present and correct.
g) TV wall mounting – If the customer has asked Your Man With A Van to provide a bracket, the correct model number of the TV must be supplied. We cannot be responsible for the incorrect bracket if the incorrect model number has been supplied.
h) TV wall mounting – We will advise where possible at the time of installation, however the final responsibility is with the customer to ensure that the wall will support the weight of the TV.
i) If there are any changes that were not mentioned at the time of quoting, additional costs may be incurred.
j) Your Man With A Van cannot be responsible to any intentional damage done to work after we have left the property.
k) Parking must be available at the property, and parking fines or meter charges incurred as a result of a parking space not being available must be met by the customer.